ElevenOS Custom Portal Documentation

Help Sections

Getting Started

Overview

The ElevenOS Conference Manager offers a new interface to manage the creation and management of Conferences in ElevenOS. The tool's interface consists of a main header, navigation sidebar, and content section. Key elements in the UI are highlighted below.

1. New Conference Button - Click here to launch the New Conference Wizard to create a new conference
2. Help Button - The help menu is available by clicking the help button
3. Side Navigation Pane - The main navigation options are displayed here
4. Content Section - When navigation choices are made the content section is updated to reflect the selected option

Creating a New Conference

To create a conference, click the New Conference button in the upper left corner of the page. This button will launch the New Conference Wizard, a step-by-step guide for creating a new conference.

Step 1 - Basics

The first step contains basic information for setting up a conference. All of these fields are required.

• Event Name - The name used to identify the conference itself
• Event Start - The start time/date of the conference in the site's local time (time zone is displayed on field label)
• Event End - The end time/date of the conference in the site's local time
• Connection Mode - This option determines how attendees will get access to the internet.
  • Standard - This is the default setting which presents attendees with a portal to enter their access code or login credentials.
  • Portal Bypass - Attendees will not see the portal and be taken directly online.
  • Dark VLAN - Attendees will not get access to the internet.
• Login Code - Depending on your site configuration, you will create either a single access code or a Username and Password for conference users to log in with
• Landing Page - This is the web page conference attendees will see after they log in to the conference. There are 3 landing page options.
  • Default page - Uses the site's default landing page (usually the hotel's website)
  • Other page - Allows you to redirect to the URL of any public web page
  • Customized web page - Allows you to create a custom page with Eleven CMS

Step 2 - Contact

The second step is where you specify the primary and secondary conference contacts and any Hotel Staff Email addresses. Depending on the site conference tool configuration, each of these fields are optional or required.

The Primary and Secondary contacts have the following fields:

• First / Last Name - the name of the contact
• Cell / Office Phone - phone numbers for the contact
• Email Address - email address for the contact
• Preferred Contact Method - To specify the contact's preference
  • SMS - To specify text messaging as the preferred method of contact.
  • Email - To specify email as the preferred method of contact.
  • Both - To specify no preference.

You can specify up to 5 additional Hotel Staff contact email addresses to be listed on the conference summary page.

Step 3 - Location

The third step is a main conference location selection and optional additional access location tree for choosing which service areas this conference has access to. These correspond to Service Areas configured in the ElevenOS Admin interface. At least one access location is required.

• Conference Location - The main conference location that attendees will have access to.
• Access Location(s) - Additional zones that conference attendees can log in from.

Step 4 - Network

The fourth step is where the Network settings for the conference are set up. This step has both a Basic View and an Advanced view. The basic view hides some of the fields, but all fields are listed below.

• Upload / Download Speed - Bandwidth limit for maximum upload/download speed in Kbps/Mbps
• Apply Bandwidth Limits to - You can choose to either apply the specified bandwidth limit to the entire group as a whole ("Group"), or to each individual user who logs in ("Individual").
• Concurrent User Limit - The maximum number of users who can be logged into the conference simultaneously
• Email Address for Alerts - An email address to be notified for reaching the concurrent user limit
• Conference Traffic Priority - A value for enabling certain levels of QoS for a given conference. The "Premium" enabled conferences will have their traffic prioritized over others.
• Idle User Timeout - Once a conference user shows no network activity for the set amount of minutes they will be automatically logged out to make room for other users. If set to 0, users will never be logged out automatically.
• Custom DHCP Scope - Enables a selection of custom DHCP pool as configured in the gateway.

Step 5 - SSID

The fifth step is to optionally enable specific wired ports for your conference or define a custom wireless SSID name.

• Wireless
  • Vanity SSID - Enabling a Vanity SSID will activate a wireless network with a custom name for your conference.
  • Custom SSID Name - The name of your Wireless Network (visible to attendees)
  • SSID Visible Areas - This selection will determine what physical areas that the SSID will be broadcast.
  • Client Isolation - Enabling client isolation will prevent conference attendees from seeing one another on the network.
  • SSID Encryption - Enabling SSID encryption will require users to enter a password in order to associate to the network.
• Wired
  • Wired Ports - Enabling Wired Ports will activate specific wired ports for your conference. These are the physical ethernet ports usually found mounted on the walls of meeting rooms.
  • Client Isolation - Enabling client isolation will prevent conference attendees from seeing one another on the network.

Step 6 - Codes

The sixth step is to optionally enable any additional conference access codes for your conference. You may configure additional codes associated with your conference and give them different levels of upload/download speed, a different maximum number of users and choose whether or not their network traffic is prioritized above the other codes.

Step 7 - Repeat

The seventh step is where you can optionally set up your conference to repeat on a regular interval. If you have a custom SSID or other custom configuration, this option will automatically schedule out instances of your conference into the future and make the required network changes when your conference starts again.

• Recurring Conference: - When enabled, it will set the conference to repeat based on the options below.
• Repeat: - Select whether you want the conference to repeat Daily, Weekly, Monthly or Annually and how often to repeat based on those units.
• Starts - The start date is hardcoded to the Conference Event Start date that is set up on the Basics tab
• Ends - You can choose whether to end the recurring conference on a specific date or after a certain number of occurrences.

Step 8 - Review

The last step displays a review of the conference settings. Make sure to verify all of the information is correct before clicking the "Schedule" button. You may go back and change any information at this step by selecting the Edit option from the Actions dropdown on the Conference Listing page.

Editing and Managing Conferences

To edit and manage existing conferences, go to the "Conferences" section on the left-hand side navigation pane. Key elements in the UI are highlighted below.

1. View Filters - The conference listing view filters allow you to filter your view based on if the conference is currently active ("Current"), going to be active in the future ("Upcoming") or is no longer active ("Past"). You may also filter by "Archived" status. This is a special designation that allows conferences to be deactivated and saved for later regardless of their start/end dates.
2. Conference Search - Typing in the conference search field will filter the visible conferences in real time based on the query. Note that the search only filters conferences in the currently selected view filter.
3. Conference Summary Link - The event name of each conference is a link that will take you conference summary page. The summary page features conference information, bandwidth usage, and device summaries.
4. Actions Menu - Each conference has an Actions dropdown that allows you to make changes to existing conferences. The actions dropdown is only visible to those with the appropriate role. The following actions are available from this menu:
   • Edit - Change the settings of an existing conference
   • Copy - Duplicate every setting in a conference except for the Event Name and Login code. This allows you to quickly create conferences from a "Template" conference.
   • Archive - Deactivate the conference and save it for later (only visible for unarchived conferences)
   • Delete - Permanently remove the conference (this cannot be undone)
   • Unarchive - Change a conference back from an Archived state to Active (only visible for archived conferences)
5. Pagination - This pagination menu lets you control how many conferences appear at once in a given view. If there are more conferences in a selected filter than can be displayed, page navigation controls will appear in the bottom left-hand corner.

Viewing, Printing and Exporting Conference Details

To view the details for a particular conference, click the underlined Event Name link on the conference listing page. This will take you to the conference summary page where you can view conference settings, usage information, and printing/exporting options. Key elements in the UI are highlighted below.

1. Conference Details - The View Menu allows you to easily navigate to the different sections of the conference summary page.
2. Print Menu - The print menu provides you with the ability to access a printable view of the information on the summary page to distribute to conference staff and attendees.
   • Print Connection Details - Print a simple summary of the conference information including the login code, conference location, and connection speed
   • Print Usage Summary - Print a summary of the conference's bandwidth usage over the length of the conference as well as the top bandwidth users
3. Back Button - This button lets you easily go back to the conference listing page.
4. Edit Conference - This button will pop up the conference wizard allowing you to edit conference details from the summary page (not all conference details are editable).
5. Calendar Invite - This button will allow you to download an "event.ics" file compatible with Microsoft Outlook and other calendar systems. It gives you the ability to send conference attendees a calendar invite based on the conference details.

Managing Conference Devices

To manage conference devices, navigate to the Devices section on the navigation pane. This section allows you to "pass through" specific devices (identified by their MAC address) so they can get out the internet without having to authenticate.

1. Add Device Button - Clicking the add device button will launch the Add Device menu with the following options:
   • Device Name - A name to help identify what type of device is being added
   • MAC Address - The MAC address of the device you want to add
   • Days - The number of days to add the device for
   • Public IP -Whether or not to give the device a public IP (if supported)
2. Device Search - The device search field will allow you to filter devices by Name or MAC address.
3. Delete Device - The delete button next to each listed device will permanently remove the device from being passed through. There is currently no way to edit devices. They must be deleted and re-added.