response = client.get_metric_data( InstanceId='string', StartTime=datetime(2015, 1, 1), EndTime=datetime(2015, 1, 1), Filters={ 'Queues': [ 'string', ], 'Channels': [ 'VOICE'|'CHAT'|'TASK', ], 'RoutingProfiles': [ 'string', ], 'RoutingStepExpressions': [ 'string', ] }, Groupings=[ 'QUEUE'|'CHANNEL'|'ROUTING_PROFILE'|'ROUTING_STEP_EXPRESSION', ], HistoricalMetrics=[ { 'Name': 'CONTACTS_QUEUED'|'CONTACTS_HANDLED'|'CONTACTS_ABANDONED'|'CONTACTS_CONSULTED'|'CONTACTS_AGENT_HUNG_UP_FIRST'|'CONTACTS_HANDLED_INCOMING'|'CONTACTS_HANDLED_OUTBOUND'|'CONTACTS_HOLD_ABANDONS'|'CONTACTS_TRANSFERRED_IN'|'CONTACTS_TRANSFERRED_OUT'|'CONTACTS_TRANSFERRED_IN_FROM_QUEUE'|'CONTACTS_TRANSFERRED_OUT_FROM_QUEUE'|'CONTACTS_MISSED'|'CALLBACK_CONTACTS_HANDLED'|'API_CONTACTS_HANDLED'|'OCCUPANCY'|'HANDLE_TIME'|'AFTER_CONTACT_WORK_TIME'|'QUEUED_TIME'|'ABANDON_TIME'|'QUEUE_ANSWER_TIME'|'HOLD_TIME'|'INTERACTION_TIME'|'INTERACTION_AND_HOLD_TIME'|'SERVICE_LEVEL', 'Threshold': { 'Comparison': 'LT', 'ThresholdValue': 123.0 }, 'Statistic': 'SUM'|'MAX'|'AVG', 'Unit': 'SECONDS'|'COUNT'|'PERCENT' }, ], NextToken='string', MaxResults=123) 
